Unfortunately, discontinued and out-of-stock items cannot be purchased online. All products that are available for purchase online are listed on our website. If you have a product in mind but cannot see it on your website you can contact our stockist

<p><span style="font-family: Georgia,serif;">Unfortunately, discontinued and out-of-stock items cannot be purchased online. All products that are available for purchase online are listed on our website. If you have a product in mind but cannot see it on your website you can contact our stockists, they may have a product that you are after. Visit our stockists page <a href="https://www.ecoya.com.au/pages/stockists" id="isPasted" rel="noopener noreferrer" target="_blank">here</a>.&#xA0;</span></p>

CAN I PURCHASE DISCONTINUED OR OUT OF STOCK ITEMS?

Whether you are trying to find the right fragrance or have a question about our Candle range, this guide is for you!

CANDLES

Our bodycare range is nourishing, hypoallergenic and deliciously fragrant but what key ingredients are used? In this guide, you will find the answer to this question and more!

BODYCARE

The ECOYA Reed Diffuser provides an aromatic, long lasting fragrance to any room. Check out our guide to find out how to get the most out of your Reed Diffuser!

REED DIFFUSERS

PLUG-IN DIFFUSER

LAUNDRY

We believe in creating beautiful fragrances while being mindful of our impact on the planet. In this section, you'll find tips on how to recycle, refill, and repurpose your products

SUSTAINABILITY

INGREDIENTS

ecoyaaustralia

PRODUCTS

WHY IS MY CANDLE TUNNELLING?

WHAT CAN AFFECT MY CANDLE'S FRAGRANCE THROW?

HOW CAN I GET THE BEST BURN FROM MY CANDLE?

WHAT TYPE OF WICKS DO YOU USE?

WHAT CAUSES BLACK RESIDUE INSIDE MY CANDLE?

WHAT IS THE DIFFERENCE BETWEEN THE ECOYA METRO AND MADISON CANDLES?

WHICH FRAGRANCE IS THE STRONGEST WHEN BURNING?

WHAT INGREDIENTS ARE USED IN THE BODY CARE RANGE?

WHY DOES DIFFUSER LIQUID DISCOLOUR?

WHAT CAN AFFECT MY REED DIFFUSERS  FRAGRANCE THROW?

HOW DO I KNOW IF MY PLUG-IN DIFFUSER IS ON?

WHAT CAN AFFECT MY PLUG-IN DIFFUSERS FRAGRANCE THROW?

ARE THE NEW CAR PODS COMPATIBLE WITH THE OLD CIRCULAR CAR DIFFUSER?

WHAT CAN AFFECT MY CAR DIFFUSERS FRAGRANCE THROW?

ARE THE CAR DIFFUSER PODS SOLD SEPARATELY?

HOW DO YOUR DRYER BALLS WORK?

WHAT CAN AFFECT MY LAUNDRY PRODUCTS FRAGRANCE THROW?

WHAT REFILL OPTIONS DO YOU OFFER?

HOW DO I DISPOSE/RECYCLE OF THE REFILL POUCHES?

ARE ECOYA PRODUCTS TESTED ON ANIMALS?

I HAVE A GLUTEN INTOLERANCE, WHEAT, NUT OR SOY ALLERGY. CAN I USE ECOYA PRODUCTS?

ARE YOUR PRODUCTS SAFE FOR PETS?

ARE YOUR PRODUCTS NATURAL?

ARE YOUR PRODUCTS SEPTIC SAFE FRIENDLY?

WHAT ARE YOUR DISPATCH & DELIVERY TIMES?

CAN I CANCEL MY ORDER?

DO YOU OFFER GIFT WRAPPING OR GIFT NOTES?

MY ORDER WAS DAMAGED IN TRANSIT, WHAT CAN I DO?

DO YOU SHIP INTERNATIONALLY?

I HAVE NOT RECEIVED MY ORDER, WHAT CAN I DO?

CAN I RETURN MY ORDER?

CAN I RETURN A PRODUCT I PURCHASED ONLINE TO ONE OF YOUR RETAIL STORES OR STOCKISTS?

ORDERS & RETURNS

HOW DO I REDEEM AN ECOYA PROMO CODE?

HAVING ISSUES WITH MY PROMO CODE, WHAT CAN I DO?

DO YOU OFFER DISCOUNTS FOR BULK PURCHASES?

CAN I PURCHASE GIFT VOUCHERS ONLINE?

HOW DO I GET A DISCOUNT CODE?

DISCOUNTS & GIFT CARDS

WHAT IS CLUB ECOYA?

HOW DO I JOIN CLUB ECOYA?

HOW DO I REDEEM CLUB ECOYA POINTS?

CAN I CHANGE MY ACCOUNT DETAILS?

CLUB ECOYA

HOW DO I FIND AN ECOYA STOCKIST IN MY AREA?

HOW DO I BECOME A STOCKIST?

DO YOU ACCEPT DONATION REQUESTS?

RETAIL & STOCKISTS

ARE RETURNS AVAILABLE?

CAN I EDIT OR CANCEL MY ORDER ONCE IT'S BEEN PLACED?

WHAT ARE THE DISPATCH & DELIVERY TIMES?

CAN I USE MY GIFT CARD DURING THE SALE?

CAN YOU GIFT WRAP MY ORDER?

CAN I SHOP FOR SOMEONE IN NEW ZEALAND?

CAN I USE A DISCOUNT CODE DURING BLACK FRIDAY?

HOW CAN I CONTACT CUSTOMER SUPPORT DURING THE SALE?

TERMS & CONDITIONS

BLACK FRIDAY