ecoyaaustralia

Find answers to all your frequently asked questions about our products, returns, orders, shipping, and more. Everything you need to know, all in one place!

ECOYA Help Center

ARE ECOYA PRODUCTS TESTED ON ANIMALS?

I HAVE A GLUTEN INTOLERANCE, WHEAT, NUT OR SOY ALLERGY. CAN I USE ECOYA PRODUCTS?

CAN I PURCHASE DISCONTINUED OR OUT OF STOCK ITEMS?

WHAT TYPE OF WICKS DO YOU USE?

WHICH FRAGRANCE IS THE STRONGEST WHEN BURNING?

WHAT CAUSES BLACK RESIDUE INSIDE MY CANDLE?

WHAT IS THE DIFFERENCE BETWEEN THE ECOYA METRO AND MADISON CANDLES?

HOW CAN I GET THE BEST BURN FROM MY CANDLE?

CANDLES

WHAT INGREDIENTS ARE USED IN THE BODY CARE RANGE?

BODYCARE

HOW DO I OPEN MY REED DIFFUSER?

WHY DOES DIFFUSER LIQUID DISCOLOUR?

REED DIFFUSERS

WHAT REFILL OPTIONS DO YOU OFFER?

CAN I RECYCLE ECOYA CANDLES?

SUSTAINABILITY

PRODUCTS

WHAT ARE YOUR DISPATCH & DELIVERY TIMES?

DO YOU OFFER GIFT WRAPPING OR GIFT NOTES?

CAN I CANCEL MY ORDER?

HOW DO I KNOW WHEN MY ORDER IS DISPATCHED?

I HAVE NOT RECEIVED MY ORDER, WHAT CAN I DO?

MY ORDER WAS DAMAGED IN TRANSIT, WHAT CAN I DO?

HOW DO I KNOW YOU HAVE RECEIVED MY ORDER?

CAN I RETURN MY ORDER?

CAN I RETURN A PRODUCT I PURCHASED ONLINE TO ONE OF YOUR RETAIL STORES OR STOCKISTS?

WHAT ARE YOUR DELIVERY OPTIONS?

ORDERS & RETURNS

HOW DO I REDEEM AN ECOYA PROMO CODE?

MY PROMO CODE DOESN’T WORK, WHAT CAN I DO?

DO YOU OFFER DISCOUNTS FOR BULK PURCHASES?

CAN I PURCHASE GIFT VOUCHERS ONLINE?

DISCOUNTS & GIFT CARDS

WHAT IS CLUB ECOYA?

HOW DO I JOIN CLUB ECOYA?

HOW DO I REDEEM CLUB ECOYA POINTS?

CAN I CHANGE MY ACCOUNT DETAILS?

CLUB ECOYA

HOW DO I FIND AN ECOYA STOCKIST IN MY AREA?

HOW DO I BECOME A STOCKIST?

RETAIL & STOCKISTS

All articles

Categories

PRODUCTS

ORDERS & RETURNS

DISCOUNTS & GIFT CARDS

CLUB ECOYA

RETAIL & STOCKISTS