Club ECOYA is a rewards program that allows you to earn points which you can redeem for discounts and free products. It's where we grant you access to rewards you can get nowhere else.

Club ECOYA is&#xA0;a rewards program that allows you to&#xA0;earn points which you can redeem for discounts and free products. It&apos;s where we grant you access to rewards you can get nowhere else.<ol><li style="font-family: Georgia, serif; font-size: 16px;">Join the club and earn your first 25 points to use on any purchase on <a href="//ecoya.com">ecoya.com</a></li><li style="font-family: Georgia, serif; font-size: 16px;">Log in to earn points every time you shop for your favourite fragrance</li><li style="font-family: Georgia, serif; font-size: 16px;">Get rewarded with free products or discounts to use on any purchase on <a href="//ecoya.com">ecoya.com</a></li></ol>

WHAT IS CLUB ECOYA?

If you would like to stay up to date with ECOYA, we would love you to join Club ECOYA! You will be the first to hear about the latest news, product releases, online offers and exclusive discounts. You can join Club ECOYA by clicking here. You can als

If you would like to stay up to date with ECOYA, we would love you to join Club ECOYA! You will be the first to hear about the latest news, product releases, online offers and exclusive discounts.&#xA0;You can join Club ECOYA by clicking&#xA0;<a href="https://www.ecoya.com.au/pages/rewards" rel="noopener noreferrer" target="_blank">here</a>You can also follow us on Instagram @<a href="https://www.instagram.com/ecoya" rel="noopener noreferrer" target="_blank">ecoya&#xA0;</a>or stay connected via Facebook @<a href="https://www.facebook.com/ECOYA/" rel="noopener noreferrer" target="_blank">ecoya</a> to be the first to know when a new product is announced or for any updates on upcoming promotions and events.

HOW DO I JOIN CLUB ECOYA?

Redeeming your hard-earned points is easy, simply apply your points for a discount at checkout!.

Redeeming your hard-earned&#xA0;<a href="https://www.ecoya.com/pages/rewards" rel="noopener noreferrer" target="_blank">points</a>&#xA0;is easy, simply apply your points for a discount at checkout!<ul><li style="font-size: 16px;">If you&apos;re on mobile, select &apos;checkout&apos; and then &apos;order summary&apos; to view your redemption options.&#xA0;</li><li style="font-size: 16px;">If you&apos;re on a desktop, select &apos;checkout&apos; and then view your redemption options on the right-hand side of the checkout.</li></ul>&#xA0;

HOW DO I REDEEM CLUB ECOYA POINTS?

Yes, you can change your account details by following the steps below:. Password: To update your password, click here, and select 'Forgotten Password' - this will send an automated email which will assist you in resetting your password. Address: To u

Yes, you can change your account details by following the steps below:Password: To update your password, click <a href="https://www.ecoya.com.au/account/login" rel="noopener noreferrer" target="_blank">here</a>, and select &apos;Forgotten Password&apos; - this will send an automated email which will assist you in resetting your passwordAddress: To update your address, click <a href="https://www.ecoya.com.au/account" rel="noopener noreferrer" target="_blank">here</a> and select &apos;View Addresses&apos; - here you can update your shipping address and contact information For any further updates, you can contact our Customer Care team at hello@ecoya.com

CAN I CHANGE MY ACCOUNT DETAILS?

ecoyaaustralia

CLUB ECOYA

ARE ECOYA PRODUCTS TESTED ON ANIMALS?

I HAVE A GLUTEN INTOLERANCE, WHEAT, NUT OR SOY ALLERGY. CAN I USE ECOYA PRODUCTS?

CAN I PURCHASE DISCONTINUED OR OUT OF STOCK ITEMS?

WHAT TYPE OF WICKS DO YOU USE?

WHICH FRAGRANCE IS THE STRONGEST WHEN BURNING?

WHAT CAUSES BLACK RESIDUE INSIDE MY CANDLE?

WHAT IS THE DIFFERENCE BETWEEN THE ECOYA METRO AND MADISON CANDLES?

HOW CAN I GET THE BEST BURN FROM MY CANDLE?

CANDLES

WHAT INGREDIENTS ARE USED IN THE BODY CARE RANGE?

BODYCARE

HOW DO I OPEN MY REED DIFFUSER?

WHY DOES DIFFUSER LIQUID DISCOLOUR?

REED DIFFUSERS

WHAT REFILL OPTIONS DO YOU OFFER?

CAN I RECYCLE ECOYA CANDLES?

SUSTAINABILITY

PRODUCTS

WHAT ARE YOUR DISPATCH & DELIVERY TIMES?

DO YOU OFFER GIFT WRAPPING OR GIFT NOTES?

CAN I CANCEL MY ORDER?

HOW DO I KNOW WHEN MY ORDER IS DISPATCHED?

I HAVE NOT RECEIVED MY ORDER, WHAT CAN I DO?

MY ORDER WAS DAMAGED IN TRANSIT, WHAT CAN I DO?

HOW DO I KNOW YOU HAVE RECEIVED MY ORDER?

CAN I RETURN MY ORDER?

CAN I RETURN A PRODUCT I PURCHASED ONLINE TO ONE OF YOUR RETAIL STORES OR STOCKISTS?