ORDERS & RETURNS
WHAT ARE YOUR DISPATCH & DELIVERY TIMES?
We offer both Standard, Express and Free Shipping services in AU. All Australia orders are dispatched from our warehouse in VIC via Australia Post. Once your order has been dispatched (within 3-5 business days) and a tracking number has been received
CAN I CANCEL MY ORDER?
If your order hasn't already been packed we may be able to cancel this one. Please reach out to our Customer Care team as soon as possible with your order number and we will do our best to meet this request. If you have any questions, please carefull
MY ORDER WAS DAMAGED IN TRANSIT, WHAT CAN I DO?
If your order was damaged in transit, please don't hesitate to reach out to our customer care team here. We will be more than happy to organise a replacement for you.
DO YOU SHIP INTERNATIONALLY?
At this stage, we only offer shipping options for Australia, New Zealand, and the United Kingdom. Please see the below link if you wish to find a stockist locally. Not all stockists carry our full range so it is best to contact them directly to enqui
I HAVE NOT RECEIVED MY ORDER, WHAT CAN I DO?
Please check out our Shipping & Returns page for current standard timeframes around dispatch & shipping timeframes but if you feel that the delivery time has been longer than it should, please check on the status of your order in your customer accoun
CAN I RETURN MY ORDER?
If you are not completely satisfied with your purchase, you can return it for a full refund or replacement within 30 days if purchased directly through our site. Returned goods must be in an unused condition with packaging and order confirmation incl
DO YOU OFFER GIFT WRAPPING OR GIFT NOTES?
Yes, in your cart make sure you tick the box next to 'Gift wrap this order' to get your order packed in one of our Gift Boxes.Please note, unfortunately at this time we're unable to offer adding in a gift message though this is something the team are
CAN I RETURN A PRODUCT I PURCHASED ONLINE TO ONE OF YOUR RETAIL STORES OR STOCKISTS?
Unfortunately, we cannot facilitate returns to any of our retail stores or stockists. All ECOYA online orders must be returned to the ECOYA Warehouse or office via post or courier. Please contact us here to discuss our return details.