Regular Dispatch & Delivery. We aim to have your order packed within 1-3 business days and shipped within 7 business days. Once your order has been dispatched and a tracking number has been received, you can expect your order to be delivered within t
Yes! You will find our Gift Wrapping options in your shopping cart under 'gift wrap this order' or by adding it to your cart via the product page here. At the checkout, you can add the gift receivers address if you would like it shipped directly to t
If you decide that you no longer want your order within 1 hour of placing it, you can email us here and let us know. Please note that if you contact us after 1 hour of the order being placed, we cannot guarantee that it has not yet been processed. Ho
As soon as your order has been dispatched we will send you an email with your tracking details, so you can keep an eye on its progress. You can also login in to your account and check your order status at any time.
If you feel that the delivery time has been longer than it should, please check on the status of your order in your customer account. You can then contact the courier company with the tracking details. If you need further assistance, please reach out
If your order was damaged in transit, please don't hesitate to reach out to our customer care team here. We will be more than happy to organise a replacement for you.
When your order has been placed, you will receive an ‘order confirmation’ email in your inbox. We also receive a copy of this. Be sure to check your junk box too, in case the email has bounced. If you do not receive the order confirmation, please con
If you are not completely satisfied with your purchase, you can return it for a full refund or replacement within 30 days. Returned goods must be in an unused condition with packaging and order confirmation included. Please allow 3-7 days for process
Unfortunately, we cannot facilitate returns to any of our retail stores or stockists. All ECOYA online orders must be returned to the ECOYA Warehouse or office via post or courier. Please contact us here to discuss our return details.
We offer free shipping for NZ and AU orders over $100. Or a standard shipping rate of $12.99. Read more shipping information here.