ORDERS & RETURNS
WHAT ARE YOUR DISPATCH & DELIVERY TIMES?
We offer both Standard, Express and Free Shipping services in AU. All Australia orders are dispatched from our warehouse in VIC via Australia Post. Once your order has been dispatched (within 3-5 business days) and a tracking number has been received
CAN I CANCEL MY ORDER?
Once an order is placed during the sale, we are unable to modify or cancel it due to the high volume of orders being processed. Please double-check your order before completing your purchase. We do not accept change of address or changes to an order
DO YOU OFFER GIFT WRAPPING OR GIFT NOTES?
Due to the high demand during sale periods, we’re unable to offer gift wrapping and gift notes during our Black Friday sale. We're focusing on getting your orders packed and shipped as quickly as possible!. Please note, as a gifting company, we don’t
MY ORDER WAS DAMAGED IN TRANSIT, WHAT CAN I DO?
If your order was damaged in transit, please don't hesitate to reach out to our customer care team here. We will be more than happy to organise a replacement for you.
DO YOU SHIP INTERNATIONALLY?
At this stage, we only offer shipping options for Australia, New Zealand, and the United Kingdom. Please see the below link if you wish to find a stockist locally. Not all stockists carry our full range so it is best to contact them directly to enqui
I HAVE NOT RECEIVED MY ORDER, WHAT CAN I DO?
If you feel that the delivery time has been longer than it should, please check on the status of your order in your customer account. You can then contact the courier company with the tracking details. If you need further assistance, please reach out
CAN I RETURN MY ORDER?
If you are not completely satisfied with your purchase, you can return it for a full refund or replacement within 30 days. Returned goods must be in an unused condition with packaging and order confirmation included. Please allow 3-7 days for process
CAN I RETURN A PRODUCT I PURCHASED ONLINE TO ONE OF YOUR RETAIL STORES OR STOCKISTS?
Unfortunately, we cannot facilitate returns to any of our retail stores or stockists. All ECOYA online orders must be returned to the ECOYA Warehouse or office via post or courier. Please contact us here to discuss our return details.