ecoyaaustralia

Please check out our&#xA0;<a href="https://www.ecoya.com.au/pages/shipping-returns">Shipping &amp; Returns</a>&#xA0;page for current standard timeframes around dispatch &amp; shipping timeframes but if you feel that the delivery time has been longer than it should, please check on the status of your order in your customer account. You can then contact the courier company with the tracking details. If you need further assistance, please reach out to our customer care team <a href="https://www.ecoya.com.au/pages/contact-us" id="isPasted" rel="noopener noreferrer" target="_blank">here</a>.

Please check out our Shipping & Returns page for current standard timeframes around dispatch & shipping timeframes but if you feel that the delivery time has been longer than it should, please check on the status of your order in your customer accoun

I HAVE NOT RECEIVED MY ORDER, WHAT CAN I DO?

ORDERS & RETURNS

CAN I PURCHASE DISCONTINUED OR OUT OF STOCK ITEMS?

WHY IS MY CANDLE TUNNELLING?

WHAT CAN AFFECT MY CANDLE'S FRAGRANCE THROW?

HOW CAN I GET THE BEST BURN FROM MY CANDLE?

WHAT TYPE OF WICKS DO YOU USE?

WHAT CAUSES BLACK RESIDUE INSIDE MY CANDLE?

WHAT IS THE DIFFERENCE BETWEEN THE ECOYA METRO AND MADISON CANDLES?

WHICH FRAGRANCE IS THE STRONGEST WHEN BURNING?

CANDLES

WHAT INGREDIENTS ARE USED IN THE BODY CARE RANGE?

BODYCARE

WHY DOES DIFFUSER LIQUID DISCOLOUR?

WHAT CAN AFFECT MY REED DIFFUSERS  FRAGRANCE THROW?

REED DIFFUSERS

HOW DO I KNOW IF MY PLUG-IN DIFFUSER IS ON?

WHAT CAN AFFECT MY PLUG-IN DIFFUSERS FRAGRANCE THROW?

PLUG-IN DIFFUSER

ARE THE NEW CAR PODS COMPATIBLE WITH THE OLD CIRCULAR CAR DIFFUSER?

WHAT CAN AFFECT MY CAR DIFFUSERS FRAGRANCE THROW?

ARE THE CAR DIFFUSER PODS SOLD SEPARATELY?

HOW DO YOUR DRYER BALLS WORK?

WHAT CAN AFFECT MY LAUNDRY PRODUCTS FRAGRANCE THROW?

LAUNDRY

WHAT REFILL OPTIONS DO YOU OFFER?

HOW DO I DISPOSE/RECYCLE OF THE REFILL POUCHES?

SUSTAINABILITY

ARE ECOYA PRODUCTS TESTED ON ANIMALS?

I HAVE A GLUTEN INTOLERANCE, WHEAT, NUT OR SOY ALLERGY. CAN I USE ECOYA PRODUCTS?

ARE YOUR PRODUCTS NATURAL?

ARE YOUR PRODUCTS SEPTIC SAFE FRIENDLY?

INGREDIENTS

PRODUCTS

WHAT ARE YOUR DISPATCH & DELIVERY TIMES?

CAN I CANCEL MY ORDER?

MY ORDER WAS DAMAGED IN TRANSIT, WHAT CAN I DO?

DO YOU SHIP INTERNATIONALLY?

CAN I RETURN MY ORDER?

DO YOU OFFER GIFT WRAPPING OR GIFT NOTES?

CAN I RETURN A PRODUCT I PURCHASED ONLINE TO ONE OF YOUR RETAIL STORES OR STOCKISTS?

HOW DO I REDEEM AN ECOYA PROMO CODE?

HAVING ISSUES WITH MY PROMO CODE, WHAT CAN I DO?

DO YOU OFFER DISCOUNTS FOR BULK PURCHASES?

CAN I PURCHASE GIFT VOUCHERS ONLINE?

HOW DO I GET A DISCOUNT CODE?

DISCOUNTS & GIFT CARDS

WHAT IS CLUB ECOYA?

HOW DO I JOIN CLUB ECOYA?

HOW DO I REDEEM CLUB ECOYA POINTS?

CAN I CHANGE MY ACCOUNT DETAILS?

CLUB ECOYA

HOW DO I FIND AN ECOYA STOCKIST IN MY AREA?

HOW DO I BECOME A STOCKIST?

DO YOU ACCEPT DONATION REQUESTS?

RETAIL & STOCKISTS

I HAVE NOT RECEIVED MY ORDER, WHAT CAN I DO?Updated a month ago