ecoyaaustralia

If your order hasn&apos;t already been packed we may be able to cancel this one. Please reach out to our&#xA0;<a href="https://www.ecoya.co.nz/pages/general-enquiries">Customer Care team</a>&#xA0;as soon as possible with your order number and we will do our best to meet this request. If you have any questions, please carefully read our FAQs before contacting our customer service team as we will be experiencing significantly higher volumes than usual. If you can&#x2019;t see the answer to your question on our website then please contact us at&#xA0;<a href="mailto:hello@ecoya.com" target="_blank" rel="noreferrer noopener">hello@ecoya.com</a>

If your order hasn't already been packed we may be able to cancel this one. Please reach out to our Customer Care team as soon as possible with your order number and we will do our best to meet this request. If you have any questions, please carefull

CAN I CANCEL MY ORDER?

ORDERS & RETURNS

CAN I PURCHASE DISCONTINUED OR OUT OF STOCK ITEMS?

WHY IS MY CANDLE TUNNELLING?

WHAT CAN AFFECT MY CANDLE'S FRAGRANCE THROW?

HOW CAN I GET THE BEST BURN FROM MY CANDLE?

WHAT TYPE OF WICKS DO YOU USE?

WHAT CAUSES BLACK RESIDUE INSIDE MY CANDLE?

WHAT IS THE DIFFERENCE BETWEEN THE ECOYA METRO AND MADISON CANDLES?

WHICH FRAGRANCE IS THE STRONGEST WHEN BURNING?

CANDLES

WHAT INGREDIENTS ARE USED IN THE BODY CARE RANGE?

BODYCARE

WHY DOES DIFFUSER LIQUID DISCOLOUR?

WHAT CAN AFFECT MY REED DIFFUSERS  FRAGRANCE THROW?

REED DIFFUSERS

HOW DO I KNOW IF MY PLUG-IN DIFFUSER IS ON?

WHAT CAN AFFECT MY PLUG-IN DIFFUSERS FRAGRANCE THROW?

PLUG-IN DIFFUSER

ARE THE NEW CAR PODS COMPATIBLE WITH THE OLD CIRCULAR CAR DIFFUSER?

WHAT CAN AFFECT MY CAR DIFFUSERS FRAGRANCE THROW?

ARE THE CAR DIFFUSER PODS SOLD SEPARATELY?

HOW DO YOUR DRYER BALLS WORK?

WHAT CAN AFFECT MY LAUNDRY PRODUCTS FRAGRANCE THROW?

LAUNDRY

WHAT REFILL OPTIONS DO YOU OFFER?

HOW DO I DISPOSE/RECYCLE OF THE REFILL POUCHES?

SUSTAINABILITY

ARE ECOYA PRODUCTS TESTED ON ANIMALS?

I HAVE A GLUTEN INTOLERANCE, WHEAT, NUT OR SOY ALLERGY. CAN I USE ECOYA PRODUCTS?

ARE YOUR PRODUCTS NATURAL?

ARE YOUR PRODUCTS SEPTIC SAFE FRIENDLY?

INGREDIENTS

PRODUCTS

WHAT ARE YOUR DISPATCH & DELIVERY TIMES?

MY ORDER WAS DAMAGED IN TRANSIT, WHAT CAN I DO?

DO YOU SHIP INTERNATIONALLY?

I HAVE NOT RECEIVED MY ORDER, WHAT CAN I DO?

CAN I RETURN MY ORDER?

DO YOU OFFER GIFT WRAPPING OR GIFT NOTES?

CAN I RETURN A PRODUCT I PURCHASED ONLINE TO ONE OF YOUR RETAIL STORES OR STOCKISTS?

CAN I CANCEL MY ORDER?Updated a month ago