ecoyaaustralia

Once an order is placed during the sale, we are unable to modify or cancel it due to the high volume of orders being processed. Please double-check your order before completing your purchase. We do not accept change of address or changes to an order once it has been placed. If you have any questions, please carefully read our FAQs before contacting our customer service team as we will be experiencing significantly higher volumes than usual. If you can&#x2019;t see the answer to your question on our website then please contact us at&#xA0;<a href="mailto:hello@ecoya.com" target="_blank" rel="noreferrer noopener">hello@ecoya.com</a>

Once an order is placed during the sale, we are unable to modify or cancel it due to the high volume of orders being processed. Please double-check your order before completing your purchase. We do not accept change of address or changes to an order

CAN I CANCEL MY ORDER?

ORDERS & RETURNS

CAN I PURCHASE DISCONTINUED OR OUT OF STOCK ITEMS?

WHY IS MY CANDLE TUNNELLING?

WHAT CAN AFFECT MY CANDLE'S FRAGRANCE THROW?

HOW CAN I GET THE BEST BURN FROM MY CANDLE?

WHAT TYPE OF WICKS DO YOU USE?

WHAT CAUSES BLACK RESIDUE INSIDE MY CANDLE?

WHAT IS THE DIFFERENCE BETWEEN THE ECOYA METRO AND MADISON CANDLES?

WHICH FRAGRANCE IS THE STRONGEST WHEN BURNING?

CANDLES

WHAT INGREDIENTS ARE USED IN THE BODY CARE RANGE?

BODYCARE

WHY DOES DIFFUSER LIQUID DISCOLOUR?

WHAT CAN AFFECT MY REED DIFFUSERS  FRAGRANCE THROW?

REED DIFFUSERS

HOW DO I KNOW IF MY PLUG-IN DIFFUSER IS ON?

WHAT CAN AFFECT MY PLUG-IN DIFFUSERS FRAGRANCE THROW?

PLUG-IN DIFFUSER

ARE THE NEW CAR PODS COMPATIBLE WITH THE OLD CIRCULAR CAR DIFFUSER?

WHAT CAN AFFECT MY CAR DIFFUSERS FRAGRANCE THROW?

ARE THE CAR DIFFUSER PODS SOLD SEPARATELY?

HOW DO YOUR DRYER BALLS WORK?

WHAT CAN AFFECT MY LAUNDRY PRODUCTS FRAGRANCE THROW?

LAUNDRY

WHAT REFILL OPTIONS DO YOU OFFER?

HOW DO I DISPOSE/RECYCLE OF THE REFILL POUCHES?

SUSTAINABILITY

ARE ECOYA PRODUCTS TESTED ON ANIMALS?

I HAVE A GLUTEN INTOLERANCE, WHEAT, NUT OR SOY ALLERGY. CAN I USE ECOYA PRODUCTS?

ARE YOUR PRODUCTS SAFE FOR PETS?

ARE YOUR PRODUCTS NATURAL?

ARE YOUR PRODUCTS SEPTIC SAFE FRIENDLY?

INGREDIENTS

PRODUCTS

WHAT ARE YOUR DISPATCH & DELIVERY TIMES?

DO YOU OFFER GIFT WRAPPING OR GIFT NOTES?

MY ORDER WAS DAMAGED IN TRANSIT, WHAT CAN I DO?

DO YOU SHIP INTERNATIONALLY?

I HAVE NOT RECEIVED MY ORDER, WHAT CAN I DO?

CAN I RETURN MY ORDER?

CAN I RETURN A PRODUCT I PURCHASED ONLINE TO ONE OF YOUR RETAIL STORES OR STOCKISTS?

HOW DO I REDEEM AN ECOYA PROMO CODE?

HAVING ISSUES WITH MY PROMO CODE, WHAT CAN I DO?

DO YOU OFFER DISCOUNTS FOR BULK PURCHASES?

CAN I PURCHASE GIFT VOUCHERS ONLINE?

HOW DO I GET A DISCOUNT CODE?

DISCOUNTS & GIFT CARDS

WHAT IS CLUB ECOYA?

HOW DO I JOIN CLUB ECOYA?

HOW DO I REDEEM CLUB ECOYA POINTS?

CAN I CHANGE MY ACCOUNT DETAILS?

CLUB ECOYA

HOW DO I FIND AN ECOYA STOCKIST IN MY AREA?

HOW DO I BECOME A STOCKIST?

DO YOU ACCEPT DONATION REQUESTS?

RETAIL & STOCKISTS

ARE RETURNS AVAILABLE?

CAN I EDIT OR CANCEL MY ORDER ONCE IT'S BEEN PLACED?

WHAT ARE THE DISPATCH & DELIVERY TIMES?

CAN I USE MY GIFT CARD DURING THE SALE?

CAN YOU GIFT WRAP MY ORDER?

CAN I SHOP FOR SOMEONE IN NEW ZEALAND?

CAN I USE A DISCOUNT CODE DURING BLACK FRIDAY?

HOW CAN I CONTACT CUSTOMER SUPPORT DURING THE SALE?

TERMS & CONDITIONS

BLACK FRIDAY

CAN I CANCEL MY ORDER?Updated a month ago