ECOYA is stocked in retail stores within 15 countries and hopefully, there is one near you! To find your nearest stockist please visit our stockists page here.

<p><span style="font-family: Georgia,serif;">ECOYA is stocked in retail stores within 15 countries and hopefully, there is one near you! To find your nearest stockist please visit our stockists page <a href="https://www.ecoya.com.au/pages/stockists" id="isPasted" rel="noopener noreferrer" target="_blank">here</a>.&#xA0;</span></p>

HOW DO I FIND AN ECOYA STOCKIST IN MY AREA?

Thanks for your interest in stocking ECOYA!To become a stockist, please enter your details via the link below and our team will get in touch with you as soon as possible.NZ - https://www.ecoya.co.nz/pages/wholesaleAU - https://www.ecoya.com.au/pages/

<div data-block="true" data-editor="7ts8v" data-offset-key="5dte7-0-0" id="isPasted"><div data-offset-key="5dte7-0-0"><span data-offset-key="5dte7-0-0"><span data-text="true" style="font-family: Georgia, serif; font-size: 16px;">Thanks for your interest in stocking ECOYA!<br><br>To become a stockist, please enter your details via the link below and our team will get in touch with you as soon as possible.</span></span></div></div><div data-block="true" data-editor="7ts8v" data-offset-key="7i9k0-0-0"><div data-offset-key="7i9k0-0-0"><span data-offset-key="7i9k0-0-0" style="font-family: Georgia, serif; font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="7ts8v" data-offset-key="82tpv-0-0"><div data-offset-key="82tpv-0-0"><span data-offset-key="82tpv-0-0"><span data-text="true" style="font-family: Georgia, serif; font-size: 16px;">NZ -&#xA0;</span></span><span style="font-family: Georgia, serif; font-size: 16px;"><a href="https://www.ecoya.co.nz/pages/wholesale" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><span data-offset-key="82tpv-1-0"><span data-text="true">https://www.ecoya.co.nz/pages/wholesale</span></span></a></span></div></div><div data-block="true" data-editor="7ts8v" data-offset-key="dlmrm-0-0"><div data-offset-key="dlmrm-0-0"><span data-offset-key="dlmrm-0-0"><span data-text="true" style="font-family: Georgia, serif; font-size: 16px;">AU -&#xA0;</span></span><span style="font-size: 16px;"><a href="https://www.ecoya.com.au/pages/wholesale" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;"><span data-offset-key="dlmrm-1-0"><span data-text="true" style="font-family: Georgia, serif;">https://www.ecoya.com.au/pages/wholesale</span></span></a></span></div></div><div data-block="true" data-editor="7ts8v" data-offset-key="5j4de-0-0"><br></div>

HOW DO I BECOME A STOCKIST?

We love supporting our community where we can!. If you’re interested in partnering with us for a donation or event, we’d love to hear from you. All donation requests are reviewed by our Brand and Communications team before approval. To inquire, pleas

<p><span style="font-family: Georgia,serif;">We love supporting our community where we can!</span></p><p><span style="font-family: Georgia,serif;">If you&#x2019;re interested in partnering with us for a donation or event, we&#x2019;d love to hear from you. All donation requests are reviewed by our Brand and Communications team before approval.</span></p><p><span style="font-family: Georgia,serif;">To inquire, please reach out to us at hello@ecoya.com with details about your organisation and how we might be able to help.</span></p>

DO YOU ACCEPT DONATION REQUESTS?

ecoyaaustralia

RETAIL & STOCKISTS

CAN I PURCHASE DISCONTINUED OR OUT OF STOCK ITEMS?

WHY IS MY CANDLE TUNNELLING?

WHAT CAN AFFECT MY CANDLE'S FRAGRANCE THROW?

HOW CAN I GET THE BEST BURN FROM MY CANDLE?

WHAT TYPE OF WICKS DO YOU USE?

WHAT CAUSES BLACK RESIDUE INSIDE MY CANDLE?

WHAT IS THE DIFFERENCE BETWEEN THE ECOYA METRO AND MADISON CANDLES?

WHICH FRAGRANCE IS THE STRONGEST WHEN BURNING?

CANDLES

WHAT INGREDIENTS ARE USED IN THE BODY CARE RANGE?

BODYCARE

WHY DOES DIFFUSER LIQUID DISCOLOUR?

WHAT CAN AFFECT MY REED DIFFUSERS  FRAGRANCE THROW?

REED DIFFUSERS

HOW DO I KNOW IF MY PLUG-IN DIFFUSER IS ON?

WHAT CAN AFFECT MY PLUG-IN DIFFUSERS FRAGRANCE THROW?

PLUG-IN DIFFUSER

ARE THE NEW CAR PODS COMPATIBLE WITH THE OLD CIRCULAR CAR DIFFUSER?

WHAT CAN AFFECT MY CAR DIFFUSERS FRAGRANCE THROW?

ARE THE CAR DIFFUSER PODS SOLD SEPARATELY?

HOW DO YOUR DRYER BALLS WORK?

WHAT CAN AFFECT MY LAUNDRY PRODUCTS FRAGRANCE THROW?

LAUNDRY

WHAT REFILL OPTIONS DO YOU OFFER?

HOW DO I DISPOSE/RECYCLE OF THE REFILL POUCHES?

SUSTAINABILITY

ARE ECOYA PRODUCTS TESTED ON ANIMALS?

I HAVE A GLUTEN INTOLERANCE, WHEAT, NUT OR SOY ALLERGY. CAN I USE ECOYA PRODUCTS?

ARE YOUR PRODUCTS SAFE FOR PETS?

ARE YOUR PRODUCTS NATURAL?

ARE YOUR PRODUCTS SEPTIC SAFE FRIENDLY?

INGREDIENTS

PRODUCTS

WHAT ARE YOUR DISPATCH & DELIVERY TIMES?

CAN I CANCEL MY ORDER?

DO YOU OFFER GIFT WRAPPING OR GIFT NOTES?

MY ORDER WAS DAMAGED IN TRANSIT, WHAT CAN I DO?

DO YOU SHIP INTERNATIONALLY?

I HAVE NOT RECEIVED MY ORDER, WHAT CAN I DO?

CAN I RETURN MY ORDER?

CAN I RETURN A PRODUCT I PURCHASED ONLINE TO ONE OF YOUR RETAIL STORES OR STOCKISTS?