You may see some discolouration in your diffuser liquid over time. This particularly applies to our Vanilla & Tonka Bean and Sweet Pea & Jasmine fragrances, due to the composition of the fragrance, however, this does not mean your product is faulty.

You may see some discolouration in your diffuser liquid over time. This particularly applies to our Vanilla &amp; Tonka Bean and Sweet Pea &amp; Jasmine fragrances, due to the composition of the fragrance, however, this does not mean your product is faulty. Direct sunlight can also contribute to discolouration of diffuser liquid, so be sure to place your Diffuser away from direct sunlight.&#xA0;

WHY DOES DIFFUSER LIQUID DISCOLOUR?

Our reed diffusers are designed to create a subtle, continuous fragrance, but a few factors can affect how noticeable the fragrance is:. Tips for the best fragrance experience:

Our reed diffusers are designed to create a subtle, continuous fragrance, but a few factors can affect how noticeable the fragrance is:<ul style="margin-bottom:0cm;margin-top:0cm;" type="disc"><li style="margin: 0cm 0cm 8pt; line-height: 116%; font-size: 16px; font-family: Georgia, serif;">Fragrance strength &amp; preference:&#xA0;Our fragrances vary in strength and depending on personal preference, some may find specific fragrances stronger than others</li><li style="margin: 0cm 0cm 8pt; line-height: 116%; font-size: 16px; font-family: Georgia, serif;">Room size &amp; ventilation: We recommend placing your diffuser somewhere with good airflow so the fragrance can naturally circulate through your space. Avoid small rooms and areas with no ventilation</li><li style="margin: 0cm 0cm 8pt; line-height: 116%; font-size: 16px; font-family: Georgia, serif;">Placement:&#xA0;Fragranced Diffusers rely on airflow. If they&#x2019;re placed&#x202F;too high up, especially on tall shelves or cabinets, the fragrance can accumulate in the upper air and disperse less effectively through the room. Placing them&#x202F;at/or below shoulder height&#x202F;allows the fragrance to circulate more evenly at the level where people move and breathe, giving a better overall fragrance experience</li><li style="margin: 0cm 0cm 8pt; line-height: 116%; font-size: 16px; font-family: Georgia, serif;">Temperature:&#xA0;For the best experience, place your Diffuser somewhere with a stable, moderate temperature and out of direct heat or sunlight. Heat may make your fragrance stronger but evaporate faster and cool temperatures make the fragrance travel slower and more subtly</li></ul>Tips for the best fragrance experience:<ul style="margin-bottom:0cm;margin-top:0cm;" type="disc"><li style="margin: 0cm 0cm 8pt; line-height: 116%; font-size: 16px; font-family: Georgia, serif;">Place your Diffuser in a small to medium-sized room for stronger fragrance</li><li style="margin: 0cm 0cm 8pt; line-height: 116%; font-size: 16px; font-family: Georgia, serif;">Position it somewhere with gentle airflow to help carry the fragrance</li><li style="margin: 0cm 0cm 8pt; line-height: 116%; font-size: 16px; font-family: Georgia, serif;">Keep away from direct sunlight or extreme heat, which can dry the reeds</li></ul>

WHAT CAN AFFECT MY REED DIFFUSERS  FRAGRANCE THROW?

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The ECOYA Reed Diffuser provides an aromatic, long lasting fragrance to any room. Check out our guide to find out how to get the most out of your Reed Diffuser!

REED DIFFUSERS

PRODUCTS

CAN I PURCHASE DISCONTINUED OR OUT OF STOCK ITEMS?

WHY IS MY CANDLE TUNNELLING?

WHAT CAN AFFECT MY CANDLE'S FRAGRANCE THROW?

HOW CAN I GET THE BEST BURN FROM MY CANDLE?

WHAT TYPE OF WICKS DO YOU USE?

WHAT CAUSES BLACK RESIDUE INSIDE MY CANDLE?

WHAT IS THE DIFFERENCE BETWEEN THE ECOYA METRO AND MADISON CANDLES?

WHICH FRAGRANCE IS THE STRONGEST WHEN BURNING?

CANDLES

WHAT INGREDIENTS ARE USED IN THE BODY CARE RANGE?

BODYCARE

HOW DO I KNOW IF MY PLUG-IN DIFFUSER IS ON?

WHAT CAN AFFECT MY PLUG-IN DIFFUSERS FRAGRANCE THROW?

PLUG-IN DIFFUSER

ARE THE NEW CAR PODS COMPATIBLE WITH THE OLD CIRCULAR CAR DIFFUSER?

WHAT CAN AFFECT MY CAR DIFFUSERS FRAGRANCE THROW?

ARE THE CAR DIFFUSER PODS SOLD SEPARATELY?

HOW DO YOUR DRYER BALLS WORK?

WHAT CAN AFFECT MY LAUNDRY PRODUCTS FRAGRANCE THROW?

LAUNDRY

WHAT REFILL OPTIONS DO YOU OFFER?

HOW DO I DISPOSE/RECYCLE OF THE REFILL POUCHES?

SUSTAINABILITY

ARE ECOYA PRODUCTS TESTED ON ANIMALS?

I HAVE A GLUTEN INTOLERANCE, WHEAT, NUT OR SOY ALLERGY. CAN I USE ECOYA PRODUCTS?

ARE YOUR PRODUCTS SAFE FOR PETS?

ARE YOUR PRODUCTS NATURAL?

ARE YOUR PRODUCTS SEPTIC SAFE FRIENDLY?

INGREDIENTS

WHAT ARE YOUR DISPATCH & DELIVERY TIMES?

CAN I CANCEL MY ORDER?

DO YOU OFFER GIFT WRAPPING OR GIFT NOTES?

MY ORDER WAS DAMAGED IN TRANSIT, WHAT CAN I DO?

DO YOU SHIP INTERNATIONALLY?

I HAVE NOT RECEIVED MY ORDER, WHAT CAN I DO?

CAN I RETURN MY ORDER?

CAN I RETURN A PRODUCT I PURCHASED ONLINE TO ONE OF YOUR RETAIL STORES OR STOCKISTS?