Once your device is plugged in and your power is turned on, you will notice a subtle fragrance throw within 1 hour.

<div data-block="true" data-editor="9d9hb" data-offset-key="g9e5-0-0" id="isPasted"><p><span style="font-family: Georgia, serif; font-size: 16px;">Once your device is plugged in and your power is turned on, you will notice a subtle fragrance throw within 1 hour.&#xA0;</span></p><div data-offset-key="g9e5-0-0"><span data-offset-key="g9e5-0-0"><span data-text="true" style="font-family: Georgia, serif; font-size: 16px;">Our design for the original Plug-In diffusers does not feature a light to signal that the power is on, however due to customer feedback we have added this to our Diffuser in our Holiday Plug-In Diffuser Gift Set, and moving forward we will be rolling out this change for all diffusers next year.</span></span></div></div><div data-block="true" data-editor="9d9hb" data-offset-key="7gl9f-0-0"><div data-offset-key="7gl9f-0-0"><span data-offset-key="7gl9f-0-0" style="font-family: Georgia, serif; font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="9d9hb" data-offset-key="fjb8f-0-0"><div data-offset-key="fjb8f-0-0"><span data-offset-key="fjb8f-0-0"><span data-text="true" style="font-family: Georgia, serif; font-size: 16px;">Although all the diffusers don&apos;t have a light, they will work just the same. If you are experiencing any issues, please email us at <a href="mailto:hello@ecoya.com">hello@ecoya.com</a>&#xA0;we&apos;d love to hear from you</span></span></div><p><span style="font-family: Georgia, serif; font-size: 16px;"><br></span></p></div><div data-block="true" data-editor="9d9hb" data-offset-key="4h8h-0-0"><br></div>

HOW DO I KNOW IF MY PLUG-IN DIFFUSER IS ON?

Our Plug-In diffusers are designed to create a subtle, continuous fragrance experience by gently diffusing scent into the air over time. Unlike a candle or room spray, which can deliver an immediate and stronger burst of fragrance, a diffuser offers

<p style="margin-top:0cm;margin-right:0cm;margin-bottom:8.0pt;margin-left:0cm;line-height:116%;font-size:16px;font-family:&quot;Aptos&quot;,sans-serif;" id="isPasted"><span style="font-family: Georgia, serif; font-size: 16px;">Our Plug-In diffusers are designed to create a subtle, continuous fragrance experience by gently diffusing scent into the air over time. Unlike a candle or room spray, which can deliver an immediate and stronger burst of fragrance, a diffuser offers a more delicate, lasting aroma that slowly fills the space, but a few factors may affect how noticeable the fragrance is:</span></p><ul style="margin-bottom:0cm;margin-top:0cm;" type="disc"><li style="margin: 0cm 0cm 8pt; line-height: 116%; font-size: 16px; font-family: Georgia, serif;"><strong>Fragrance strength &amp; preference</strong>: Our fragrances vary in strength and depending on personal preference, some may find specific fragrances stronger than others</li></ul><div style="margin-top:0cm;margin-right:0cm;margin-bottom:8.0pt;margin-left:0cm;line-height:116%;font-size:16px;font-family:&quot;Aptos&quot;,sans-serif;"><ul style="margin-bottom:0cm;list-style-type: disc;"><li style="margin: 0cm 0cm 8pt; line-height: 116%; font-size: 16px; font-family: Georgia, serif;"><strong>Room size &amp; ventilation:</strong> Use in a well-ventilated. If the area is too enclosed, the fragrance can become trapped in one area and may not disperse evenly. This can also make the fragrance feel weaker or &#x201C;stuck&#x201D; near the source</li></ul></div><ul style="margin-bottom:0cm;margin-top:0cm;" type="disc"><li style="margin: 0cm 0cm 8pt; line-height: 116%; font-size: 16px; font-family: Georgia, serif;"><strong>Placement</strong>: Place at a lower level. If the device is placed too high, the fragrance has nowhere to disperse to. We would recommend somewhere lower than shoulder level, with good ventilation and high foot traffic. This could be a hallway, lounge, or entryway</li><li style="margin: 0cm 0cm 8pt; line-height: 116%; font-size: 16px; font-family: Georgia, serif;"><strong>Temperature</strong>: Warm environments help fragrance travel further, while cooler spaces may reduce the fragrance throw</li><li style="margin: 0cm 0cm 8pt; line-height: 116%; font-size: 16px; font-family: Georgia, serif;"><strong>Usage</strong>: As outlined in our safety guidelines (available online and on our packaging), we recommend using the device for a maximum of 6 hours at a time. This prevents overheating, which can impact diffusion and fragrance throw. The Plug-In Diffuser unit should be plugged directly into a wall socket and not used with extension plugs or cords</li></ul><p style="margin-top:0cm;margin-right:0cm;margin-bottom:8.0pt;margin-left:0cm;line-height:116%;font-size:16px;font-family:&quot;Aptos&quot;,sans-serif;"><span style="font-family: Georgia, serif; font-size: 16px;">If you are still experiencing an issue with your Plug In Diffuser, please reach out to our customer care team at <a href="mailto:hello@ecoya.com">hello@ecoya.com</a> so we can look into this for you.</span></p>

WHAT CAN AFFECT MY PLUG-IN DIFFUSERS FRAGRANCE THROW?

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PLUG-IN DIFFUSER

PRODUCTS

CAN I PURCHASE DISCONTINUED OR OUT OF STOCK ITEMS?

WHY IS MY CANDLE TUNNELLING?

WHAT CAN AFFECT MY CANDLE'S FRAGRANCE THROW?

HOW CAN I GET THE BEST BURN FROM MY CANDLE?

WHAT TYPE OF WICKS DO YOU USE?

WHAT CAUSES BLACK RESIDUE INSIDE MY CANDLE?

WHAT IS THE DIFFERENCE BETWEEN THE ECOYA METRO AND MADISON CANDLES?

WHICH FRAGRANCE IS THE STRONGEST WHEN BURNING?

CANDLES

WHAT INGREDIENTS ARE USED IN THE BODY CARE RANGE?

BODYCARE

WHY DOES DIFFUSER LIQUID DISCOLOUR?

WHAT CAN AFFECT MY REED DIFFUSERS  FRAGRANCE THROW?

REED DIFFUSERS

ARE THE NEW CAR PODS COMPATIBLE WITH THE OLD CIRCULAR CAR DIFFUSER?

WHAT CAN AFFECT MY CAR DIFFUSERS FRAGRANCE THROW?

ARE THE CAR DIFFUSER PODS SOLD SEPARATELY?

HOW DO YOUR DRYER BALLS WORK?

WHAT CAN AFFECT MY LAUNDRY PRODUCTS FRAGRANCE THROW?

LAUNDRY

WHAT REFILL OPTIONS DO YOU OFFER?

HOW DO I DISPOSE/RECYCLE OF THE REFILL POUCHES?

SUSTAINABILITY

ARE ECOYA PRODUCTS TESTED ON ANIMALS?

I HAVE A GLUTEN INTOLERANCE, WHEAT, NUT OR SOY ALLERGY. CAN I USE ECOYA PRODUCTS?

ARE YOUR PRODUCTS SAFE FOR PETS?

ARE YOUR PRODUCTS NATURAL?

ARE YOUR PRODUCTS SEPTIC SAFE FRIENDLY?

INGREDIENTS

WHAT ARE YOUR DISPATCH & DELIVERY TIMES?

CAN I CANCEL MY ORDER?

DO YOU OFFER GIFT WRAPPING OR GIFT NOTES?

MY ORDER WAS DAMAGED IN TRANSIT, WHAT CAN I DO?

DO YOU SHIP INTERNATIONALLY?

I HAVE NOT RECEIVED MY ORDER, WHAT CAN I DO?

CAN I RETURN MY ORDER?

CAN I RETURN A PRODUCT I PURCHASED ONLINE TO ONE OF YOUR RETAIL STORES OR STOCKISTS?