BLACK FRIDAY
ARE RETURNS AVAILABLE?
All Sale sale items are final sale. We do not accept change-of-mind returns on sale items as per our Returns Policy. Strictly available while stocks last. If there are faults with any of the products, then we will honour our standard policies.
CAN I EDIT OR CANCEL MY ORDER ONCE IT'S BEEN PLACED?
Once an order is placed during the sale, we are unable to modify or cancel it due to the high volume of orders being processed. Please double-check your order before completing your purchase. We do not accept change of address or changes to an order
WHAT ARE THE DISPATCH & DELIVERY TIMES?
You will receive an email when your order is on its way to you with a tracking number. Our team will be working hard to get your orders out as quickly as possible, and your patience is hugely appreciated!. Please note, that due to the volume of order
CAN I USE MY GIFT CARD DURING THE SALE?
Yes!. You can use your Gift Card as you normally would. Select ‘Checkout’ and then ‘Order Summary’. Here you can enter your Gift Card under the ‘Discount Code or Gift Card’ area.
CAN YOU GIFT WRAP MY ORDER?
Due to the high demand during sale periods, we’re unable to offer gift wrapping and gift notes at this time. We're focusing on getting your orders packed and shipped as quickly as possible!. Please note, as a gifting company, we don’t include physica
CAN I SHOP FOR SOMEONE IN NEW ZEALAND?
Yes! To ensure accurate stock availability and the best shipping options, please place your order through our New Zealand website: https://www.ecoya.co.nz/. For reference, all Australian orders are sent from our warehouse in Victoria, and all New Zea
CAN I USE A DISCOUNT CODE DURING BLACK FRIDAY?
No, we don’t accept discount codes during Black Friday, but don’t worry, these are our biggest savings of the year!
HOW CAN I CONTACT CUSTOMER SUPPORT DURING THE SALE?
If you have any questions, please carefully read our FAQs before contacting our customer service team as we will be experiencing significantly higher volumes than usual. If you can’t see the answer to your question on our website, then please contact
TERMS & CONDITIONS
For full terms & conditions of each promotion, please head to our Terms of Trade.