ecoyaaustralia

Yes, our products are safe for your Septic Tank and for the Environment as they include biodegradable and Septic Safe ingredients.&#xA0;&#xA0;Dishliquid- Our Dish Liquid is made from biodegradable ingredients however we would recommend softly diluting the liquid just to be safe. Moderate amounts are generally safe, but large amounts could disrupt the microbial balance.Hand &amp; Body Wash - Our Hand &amp; Body Wash is safe for your Septic Tank and the Environment as they include biodegradable and Septic Safe ingredientsLaundry - Our Laundry Liquid is free from nasty chemicals, it is biodegradable, made in NZ, cruelty free and grey water and septic tank friendly which makes it super gentle on your clothing and the planet.&#xA0; If you would be interested in a specific product breakdown, please let our Customer Care team know what fragrance and product you are interested in, and we can send you further information.

Yes, our products are safe for your Septic Tank and for the Environment as they include biodegradable and Septic Safe ingredients. Dishliquid- Our Dish Liquid is made from biodegradable ingredients however we would recommend softly diluting the liqui

ARE YOUR PRODUCTS SEPTIC SAFE FRIENDLY?

PRODUCTS

INGREDIENTS

CAN I PURCHASE DISCONTINUED OR OUT OF STOCK ITEMS?

WHY IS MY CANDLE TUNNELLING?

WHAT CAN AFFECT MY CANDLE'S FRAGRANCE THROW?

HOW CAN I GET THE BEST BURN FROM MY CANDLE?

WHAT TYPE OF WICKS DO YOU USE?

WHAT CAUSES BLACK RESIDUE INSIDE MY CANDLE?

WHAT IS THE DIFFERENCE BETWEEN THE ECOYA METRO AND MADISON CANDLES?

WHICH FRAGRANCE IS THE STRONGEST WHEN BURNING?

CANDLES

WHAT INGREDIENTS ARE USED IN THE BODY CARE RANGE?

BODYCARE

WHY DOES DIFFUSER LIQUID DISCOLOUR?

WHAT CAN AFFECT MY REED DIFFUSERS  FRAGRANCE THROW?

REED DIFFUSERS

HOW DO I KNOW IF MY PLUG-IN DIFFUSER IS ON?

WHAT CAN AFFECT MY PLUG-IN DIFFUSERS FRAGRANCE THROW?

PLUG-IN DIFFUSER

ARE THE NEW CAR PODS COMPATIBLE WITH THE OLD CIRCULAR CAR DIFFUSER?

WHAT CAN AFFECT MY CAR DIFFUSERS FRAGRANCE THROW?

ARE THE CAR DIFFUSER PODS SOLD SEPARATELY?

HOW DO YOUR DRYER BALLS WORK?

WHAT CAN AFFECT MY LAUNDRY PRODUCTS FRAGRANCE THROW?

LAUNDRY

WHAT REFILL OPTIONS DO YOU OFFER?

HOW DO I DISPOSE/RECYCLE OF THE REFILL POUCHES?

SUSTAINABILITY

ARE ECOYA PRODUCTS TESTED ON ANIMALS?

I HAVE A GLUTEN INTOLERANCE, WHEAT, NUT OR SOY ALLERGY. CAN I USE ECOYA PRODUCTS?

ARE YOUR PRODUCTS SAFE FOR PETS?

ARE YOUR PRODUCTS NATURAL?

WHAT ARE YOUR DISPATCH & DELIVERY TIMES?

CAN I CANCEL MY ORDER?

DO YOU OFFER GIFT WRAPPING OR GIFT NOTES?

MY ORDER WAS DAMAGED IN TRANSIT, WHAT CAN I DO?

DO YOU SHIP INTERNATIONALLY?

I HAVE NOT RECEIVED MY ORDER, WHAT CAN I DO?

CAN I RETURN MY ORDER?

CAN I RETURN A PRODUCT I PURCHASED ONLINE TO ONE OF YOUR RETAIL STORES OR STOCKISTS?

ORDERS & RETURNS

HOW DO I REDEEM AN ECOYA PROMO CODE?

HAVING ISSUES WITH MY PROMO CODE, WHAT CAN I DO?

DO YOU OFFER DISCOUNTS FOR BULK PURCHASES?

CAN I PURCHASE GIFT VOUCHERS ONLINE?

HOW DO I GET A DISCOUNT CODE?

DISCOUNTS & GIFT CARDS

WHAT IS CLUB ECOYA?

HOW DO I JOIN CLUB ECOYA?

HOW DO I REDEEM CLUB ECOYA POINTS?

CAN I CHANGE MY ACCOUNT DETAILS?

CLUB ECOYA

HOW DO I FIND AN ECOYA STOCKIST IN MY AREA?

HOW DO I BECOME A STOCKIST?

DO YOU ACCEPT DONATION REQUESTS?

RETAIL & STOCKISTS

ARE RETURNS AVAILABLE?

CAN I EDIT OR CANCEL MY ORDER ONCE IT'S BEEN PLACED?

WHAT ARE THE DISPATCH & DELIVERY TIMES?

CAN I USE MY GIFT CARD DURING THE SALE?

CAN YOU GIFT WRAP MY ORDER?

CAN I SHOP FOR SOMEONE IN NEW ZEALAND?

CAN I USE A DISCOUNT CODE DURING BLACK FRIDAY?

HOW CAN I CONTACT CUSTOMER SUPPORT DURING THE SALE?

TERMS & CONDITIONS

BLACK FRIDAY

ARE YOUR PRODUCTS SEPTIC SAFE FRIENDLY?Updated a month ago